FAQs

There is no limit to the number of boxes shipped. Actually, we provide discounts for large shipments, usually ten plus boxes. There is no limitation on the weight of the boxes as long as the capacity of the box is not exceeded.

The price covers door to door shipment on both sides including customs clearance and duty in the Philippines. There is a discount for drop off delivery to our warehouse. See the rate section for your area.

We provide weekly service from all delivery stations. Our delivery times are very fast.

Payment is due upon pick-up of the boxes to the origin point. You may pay in cash or bank transfer.

We provide free insurance up to $200.00 per box payable against total loss or non delivery. Additional insurance is available at $5.00 per $100.00 declared value per the packing list.

Obviously, every effort is made to deliver your goods in perfect condition. The boxes are to be sealed with strong security tape and wherever possible are palletized and shrink wrapped for security and better handling.

Yes! Currency, money orders, firearms, ammunition, drugs, jewelry, perishables and hazardous or combustible materials.
See the back side of your Bill of Lading for ready reference of these prohibited items.

Yes, we must avoid commercial quantities of goods, so foodstuffs, grocery items and clothing and wearing apparel are limited to one dozen of a kind.

That depends on the distance to Philippines from the inland origin points. Our vessels transit from China to Manila in 21 days so we can deliver from any location in a maximum of 30 days to Metro Manila. Our containers are cleared immediately upon arrival and boxes delivered to Metro Manila the next day, Luzon two to three days later and Visayas/Mindanao five to seven days after arrival Manila.

This is an important point. Unlike most of our competitors, we have the capability of offering service from many locations economically; however, certain of these locations require several boxes due to minimum charges applied by our trucking services. You should be able to combine your boxes with friends to satisfy this requirement.

The best is e-mail through our website, but feel free to call us if need be as we have full time experienced customer service available seven days a week.